Westernspiritgear

At Western Spirit Gear, we believe in capturing the authentic spirit of the Wild West in every product we offer. Our commitment to quality means we want you to feel completely satisfied with every purchase. However, we understand that sometimes, an item may not be the perfect fit. That’s why we’ve designed a clear and hassle-free returns policy to ensure your experience with us is as smooth and satisfying as possible.

Return Eligibility

If you’re not fully satisfied with your purchase, you have 30 days from the delivery date to initiate a return. To qualify, items must be in new, unused condition with original tags and packaging intact. Please note that we cannot accept returns on final sale items or gift cards.

Initiating a Return

To start your return process, simply email our customer support team at [email protected] with your order number, a brief description of the reason for the return, and any relevant photos if the item arrived damaged or defective. Once we receive your request, our team will guide you through the next steps to make the process as seamless as possible.

Refunds and Processing Time

Upon receiving and inspecting your returned item, we’ll process your refund to the original payment method. Refunds typically take 5-7 business days to reflect in your account, depending on your bank or credit card provider. You will receive a confirmation email once your refund has been processed.

Return Shipping Costs

For all returns, the customer is responsible for covering return shipping costs, unless the item arrived damaged, defective, or incorrect due to our error. In such cases, we’ll provide a prepaid shipping label to ensure the return is as convenient as possible.

Exchanges

Looking to exchange for a different size or color? Reach out to us, and we’ll be happy to assist with an exchange based on available inventory. This way, you can still enjoy the perfect Western-style product that matches your needs.

Thank you for choosing Western Spirit Gear! We’re always here to support you, and we value your satisfaction as part of our extended Western Spirit family. For any questions or concerns, feel free to contact us at [email protected]. Saddle up and shop with confidence!